Phone: (02) 9874 8482
Permanent Bookings Terms & Conditions
Permanent bookings require families to pay an admin fee to proceed to the enrolment stage. The admin fee is followed by a bond once the enrolment is accepted. The bond is calculated as the total number of days within a 2 week period charged at a full fee and will be refunded within 2 weeks minus any outstanding debts once the booking is cancelled. During the care period if families default on their payments management has the right to withdraw outstanding payments from the bond amount. If the bond amount has been used families will have to restore the bond amount to the original value in a timely manner.
The prepayment represents a commitment by the family to the Educator and Service to attend on the booked days. The service maintains a strict child to educator ratio as per the Education and Care Services National Regulations 123, 271 & 272. For this reason, where a child is absent they will not be eligible for a refund or to swap days. Pre-booked days are not interchangeable, additional days needed must be paid for in full.
Families with an approved application by Centrelink for Subsidy who also have a CRN will automatically be billed accurately as the subsidy has been determined and the subsidy will be available from day one. Families are responsible to pay any difference between the Gap and the actual CCS received if the subsidy changes due to any reason. Families who are waiting on approval or a CRN will be assessed on a case by case basis to determine whether full fees will be payable until they are approved or whether the estimated Gap will be deducted to be reimbursed later. Centrelink will only back date 28 days of subsidised care fees. The back dated subsidy is paid directly to the centre or the family depending on the decision determined by Centrelink. LLC may charge the daily rate at a reduced rate according to the estimated subsidy. If the estimated GAP differs from the actual CCS received from Centrelink an adjustment will be recorded on the Family statement and will have to be paid in full immediately. If the full rates have been charged and the back dated subsidy is received by the centre your account is then in credit and this will be used towards your future payments. If the booking is cancelled and the account is in credit the outstanding credit is then paid to the family.
For more information regarding fees, please ask management for a copy of LLC’s fee policy.
CHANGES IN TERMS & CONDITIONS
Due to changing government regulations, and our constant enhancement of the Services, we may need to amend terms and conditions from time to time. If we do, we will notify you of any amendments, and you shall have the right to cancel your account without charge if you do not accept any such amendments. Cancellation will be effective from the date that you notify us.
The applicant including all legal parents and or guardians agree to the terms and conditions once the enrolment form is complete and relevant documentation has been received. Once the enrolment form has been received the service will begin to initiate and commence the orientation process.
LLC acknowledges, respects and maintains the privacy of its clients, including the rights of the child. Any information collected prior or during your child's enrolment with the service will be used to ensure the best possible care for your child. The service, employed educators and relevant government authorities will have rights to access this information. You also have the right to access or alter any personal information concerning yourself or your child in accordance with the Privacy Act and our service Confidentiality Policy.