Casual Bookings Terms & Conditions

Casual bookings will be charged at the services published casual day rate. Casual bookings are only available for families with permanent bookings. Families must register with My Family Lounge either through the website or via the app to be able to select days for casual care. A notification will be sent to families that have days selected for casual care availability, families will then have the ability to select the day and create a booking.

48-hour notice must be provided to cancel a casual booking without incurring a charge. Where no notice of cancelation is provided the full day rate will be charged.

Changes in Terms & Conditions

Due to changing government regulations, and our constant enhancement of the Services, we may need to amend terms and conditions from time to time. If we do, we will notify you of any amendments, and you shall have the right to cancel your account without charge if you do not accept any such amendments. Cancellation will be effective from the date that you notify us.

The applicant including all legal parents and or guardians agree to the terms and conditions once the enrolment form is complete and relevant documentation has been received. Once the enrolment form has been received the service will begin to initiate and commence the orientation process.

Privacy Disclaimer

LLC acknowledges, respects and maintains the privacy of its clients, including the rights of the child. Any information collected prior or during your child’s enrolment with the service will be used to ensure the best possible care for your child. The service, employed educators and relevant government authorities will have rights to access this information. You also have the right to access or alter any personal information concerning yourself or your child in accordance with the Privacy Act and our service Confidentiality Policy.

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